Incoming transactions show up in your Sinbad account almost instantly but show as Pending until there are enough network confirmations on the Polygon network.
Once a transaction is confirmed, it will show as Completed. This indicates that the transaction cannot be reversed and the funds can be withdrawn.
When you initiate a transaction, we broadcast it to the Polygon network so it can be confirmed. Some nodes may lose sync with the rest of the network for short periods of time for several reasons with most likely a network congestion, which can cause transactions to remain Pending longer than normal. When the transaction takes more time than usual, the transactions has likely not been accepted by the rest of the network (e.g. stale blocks). In this case, your transaction would not be confirmed on the blockchain.
For a deposit transaction, you will not be able to retry the transaction and in this case, you need to contact the sender to click on the retry button. If the sender doesn’t reply back, please contact Sinbad support on the telegram channel.
For a withdrawal/cash out transaction, you will be able to see the retry button in the transaction details, please click on the retry button (Might take few retries) until the transaction is confirmed on the blockchain.
[data:image/svg+xml;base64,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](data:image/svg+xml;base64,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)
<aside> 🤔 Can’t find what you’re looking for? Send us a message on Telegram or send an email to [email protected] and we’ll be in touch quickly.
You can also follow Sinbad on Twitter, Instagram and Facebook to keep in touch.
</aside>